Frequently Asked Questions (FAQ)

Welcome to Soralumivana's Frequently Asked Questions!

We're here to make shopping for holiday decorations, seasonal gifts, festive home accents, and celebration essentials simple and enjoyable.

Whether you're decorating for Christmas, preparing for Halloween, planning a Thanksgiving gathering, or searching for a thoughtful gift, you'll find answers to common questions below.

If you need additional assistance, please contact us at support@soralumivana.com.

For order-related inquiries, please include your Order Number and Order Email so we can assist you more efficiently.

Holiday Decorations & Seasonal Products

Q: What types of products does Soralumivana offer?

A: Soralumivana offers a selection of holiday decorations, seasonal home decor, festive accessories, thoughtful gifts, and celebration essentials.

Our seasonal collections may include products inspired by:

• Christmas & Winter Holidays

• Halloween & Fall

• Thanksgiving

• Valentine's Day

• Easter & Spring

• Fourth of July & Summer Celebrations

• Birthdays, Special Occasions & Everyday Gifts

Our selection may change throughout the year as new holidays and seasonal collections arrive.

Q: Do you sell holiday decorations year-round?

A: We aim to offer festive inspiration throughout the year, with our product selection evolving to reflect upcoming holidays and celebrations.

Some products may remain available beyond their original season, while others may only be offered for a limited time.

Please check our website for current availability.

Q: Will seasonal or holiday products be restocked?

A: Some popular seasonal products may be restocked depending on supplier availability and seasonal demand.

However, certain holiday decorations, limited seasonal designs, or specialty gift items may not return once sold out.

If you have your eye on something special, we recommend ordering while it's available.

Q: Are holiday decorations suitable for indoor or outdoor use?

A: Product suitability varies by item.

Some decorations are designed exclusively for indoor use, while others may be suitable for outdoor displays.

Please check each product's description, materials, and usage instructions before purchasing.

Do not use indoor-only decorations outdoors, especially electrical decorations or lighting products that are not specifically rated for outdoor conditions.

Q: Do your holiday lights and electrical decorations work in the United States?

A: Electrical specifications vary by product.

Before purchasing an illuminated decoration, please review the product listing for information about voltage, plug type, power source, batteries, and intended use.

Only use electrical decorations according to the manufacturer's instructions. If you are unsure whether an item is suitable for U.S. electrical outlets, please contact us before ordering.

Q: Will my holiday decoration look exactly like the product photos?

A: We do our best to display product images and descriptions accurately.

However, slight differences in color, appearance, or finish may occur due to screen settings, lighting, materials, or manufacturing variations.

Please review product dimensions, specifications, and descriptions carefully before placing your order.

Ordering & Payments

Q: How do I place an order?

A: Shopping at Soralumivana is simple:

1. Browse our seasonal decorations, holiday gifts, and other available products.

2. Select your preferred item and any applicable options.

3. Click "Add to Cart."

4. Review your shopping cart and proceed to checkout.

5. Enter your shipping and payment information.

6. Review your order and complete your purchase.

After placing your order, you should receive an order confirmation email.

Q: How do I apply a discount code?

A: You can enter a valid discount code during checkout.

On mobile: Tap "Show order summary" if the discount field is not immediately visible.

On desktop: Locate the discount code field on the checkout page.

Enter your code, apply it, and confirm that the discount has been reflected in your order total before completing payment.

Please note that discount codes may have expiration dates, product restrictions, or other promotional conditions.

Discounts generally cannot be applied retroactively after an order has been completed.

Q: What payment methods do you accept?

A: Depending on your location and checkout eligibility, available payment methods may include:

• PayPal

• Visa

• Mastercard

• American Express

• Diners Club

• Major debit and credit cards

• Apple Pay

• Google Pay

The payment methods available for your order will be displayed during checkout.

Q: What currency are purchases processed in?

A: Purchases at Soralumivana are processed in United States Dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply currency conversion rates or additional fees.

Any such charges are determined by your financial institution or payment provider.

Q: Can I purchase holiday gifts for someone else?

A: Yes! You can order products to be delivered to a family member, friend, or another recipient.

Simply enter the recipient's delivery information at checkout.

Please double-check the shipping address before completing your purchase.

If you are purchasing a gift for a specific holiday or celebration, we recommend ordering well in advance.

Q: Do you offer gift wrapping or personalized messages?

A: Gift wrapping and personalization options, when available, will be indicated on the relevant product page or during checkout.

Not all products support gift wrapping, custom messages, or personalization.

If you're unsure whether a specific item offers these options, please contact our support team before ordering.

Shipping & Holiday Delivery

Q: Do you ship internationally?

A: Yes, Soralumivana offers international shipping to supported destinations.

We work with a network of fulfillment partners, and orders may be shipped from different facilities depending on product availability and delivery destination.

Shipping availability may vary by country, product, or carrier restrictions.

Q: How much does shipping cost?

A: Our standard shipping rate is $5.99 USD for eligible worldwide deliveries.

Final shipping charges may vary based on the destination, product, and any applicable promotions.

The shipping cost shown at checkout is the amount applicable to your order.

Q: How long does shipping take?

A: Our estimated shipping transit time is 10–20 business days after order processing and dispatch.

Delivery estimates are not guaranteed and may be affected by:

• Carrier delays

• Customs processing

• Weather conditions

• Holiday shipping volume

• Incorrect or incomplete delivery information

• Other circumstances beyond our control

Business days generally exclude weekends and public holidays.

For important celebrations, please order as early as possible.

Q: Will my Christmas or holiday order arrive before the holiday?

A: We understand how important timing is when purchasing gifts and festive decorations.

However, delivery before a specific holiday cannot be guaranteed unless an explicit delivery guarantee is provided for your order.

Shipping networks may experience increased demand during Christmas, Halloween, Thanksgiving, and other busy holiday periods.

We strongly recommend ordering well ahead of your celebration to allow additional time for processing, shipping, and unexpected delays.

Q: When should I order Christmas gifts and decorations?

A: Because shipping estimates are typically 10–20 business days after dispatch, we recommend shopping early and allowing extra time for order processing and unexpected carrier delays.

If you need an item by a specific date, please consider the delivery estimate carefully before placing your order.

Q: How can I track my order?

A: Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

You can track your package through the carrier's official website or a universal tracking service such as 17track.net.

Q: Why hasn't my tracking information updated?

A: Tracking information may take 24–48 hours after shipment to appear in the carrier's system.

Updates may also temporarily pause while packages move between fulfillment facilities, international shipping hubs, customs checkpoints, or local carriers.

If your tracking status remains unchanged for an unusually long period, please contact our support team.

Q: Why did I receive only part of my order?

A: Orders containing multiple items may be shipped separately from different fulfillment locations.

For example, Christmas ornaments, festive lighting, and seasonal accessories may arrive in different packages.

Each shipment may have its own tracking information.

If an item appears to be missing, please review your shipping confirmation emails before contacting us.

Order Changes & Cancellations

Q: Can I change my shipping address after ordering?

A: Please contact us immediately at support@soralumivana.com if you need to change your shipping address.

Include:

• Your Order Number

• Your Order Email

• Your complete updated delivery address

We will try to accommodate your request if your order has not entered the shipping process.

Once an order has shipped, address changes may no longer be possible.

Q: Can I change the color, style, size, or quantity of a holiday product?

A: If you need to modify an item in your order, please contact us as soon as possible.

Include your order details and the specific changes you would like to request.

Changes can only be accommodated when the order has not yet entered the fulfillment process.

Q: Can I cancel my order?

A: Cancellation requests must be submitted as soon as possible.

An order may be canceled if it has not yet been dispatched and cancellation is still possible.

Please email support@soralumivana.com with your Order Number and Order Email.

Any applicable cancellation or handling fees will be subject to our published purchase terms and applicable law.

Once an order has shipped, cancellation may no longer be possible. Please review our Return Policy for information about requesting a return after delivery.

Damaged, Missing & Incorrect Items

Q: My Christmas ornament or holiday decoration arrived broken. What should I do?

A: We're sorry to hear that your decoration arrived damaged.

Because some seasonal decorations are delicate, we recommend inspecting your package promptly after delivery.

Please contact support@soralumivana.com and include:

• Your Order Number

• Your Order Email

• Clear photos or a video of the damaged item

• A photo of the shipping label

• Photos of the outer packaging, if available

Our team will review the issue and help determine an appropriate resolution.

Q: What if my holiday lights or electronic decorations don't work?

A: First, review the product's instructions and confirm that the correct power source, batteries, or compatible adapter is being used.

Do not continue using a product that appears damaged or unsafe.

If the item appears defective, contact support@soralumivana.com with your order information, a description of the problem, and photos or a video if available.

Our team will review the issue and assist you with the next steps.

Q: What if I receive the wrong holiday decoration or gift?

A: If you receive an incorrect item, please contact us with:

• Your Order Number

• Your Order Email

• A photo of the item received

• The name of the product you originally ordered

• A photo of the shipping label, if available

We will review the information and help resolve the issue.

Q: What should I do if an item is missing from my order?

A: First, check whether your order was shipped in multiple packages.

If all shipments have been marked as delivered and an item is still missing, please contact our support team.

Include your Order Number, Order Email, and the name of the missing product.

Returns & Refunds

Q: What is your return policy?

A: Soralumivana offers a 30-day return policy, subject to the eligibility conditions described in our official Return Policy.

You have 30 days from the date you receive your item to request a return.

To qualify, items generally must be:

• Unused

• In the same condition as received

• In their original packaging

• Complete with original tags, labels, and accessories, where applicable

• Accompanied by proof of purchase

Please contact us before sending any items back, as returns require prior authorization.

Certain exclusions or restrictions may apply as described in our Return Policy and subject to applicable consumer protection laws.

Q: Can I return holiday decorations after the holiday has passed?

A: Return eligibility depends on the product's condition, the date of delivery, and the terms of our Return Policy.

Holiday and seasonal products are subject to the applicable return conditions stated in our policy.

Please do not assume that an item becomes non-returnable simply because the holiday has passed.

If you are unsure whether your item qualifies, contact support@soralumivana.com before sending it back.

Q: Can I return decorations that have already been used or displayed?

A: Items that have been used, installed, displayed, damaged after delivery, or are no longer in their original condition may not qualify for a standard return.

Please refer to our Return Policy for complete eligibility requirements.

This does not limit any rights you may have regarding products that arrive defective, damaged, or not as described.

Q: How do I request a return?

A: Please email support@soralumivana.com with:

• Your Order Number

• Your Order Email

• The product you wish to return

• The reason for your return request

• Supporting photos, if relevant

Our team will review your request and provide return instructions if your return is authorized.

Please do not send products back without receiving return instructions.

Q: Do you offer exchanges?

A: We do not currently offer direct exchanges.

If you would like a different holiday decoration, color, design, or product variation, you may request an eligible return and place a new order separately.

Returns remain subject to our Return Policy.

Q: When will I receive my refund?

A: Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved, refunds are generally issued to the original payment method within 10 business days, subject to applicable law.

Your bank or payment provider may require additional time to display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@soralumivana.com.

Gift Shopping & Seasonal Celebrations

Q: Can I send an order directly to a gift recipient?

A: Yes. You can enter the recipient's shipping address during checkout.

Please verify all delivery details carefully before confirming your purchase.

If the gift is intended for a specific occasion, we recommend allowing extra delivery time.

Q: Do you offer personalized or custom holiday products?

A: Personalization options vary by product.

If a product supports custom names, messages, colors, or other personalized details, available options will be described on its product page.

Please carefully review personalized information before submitting your order.

Q: Can I order decorations for a holiday party or special event?

A: Yes! You can shop our available festive decorations, seasonal accessories, and celebration essentials for parties, family gatherings, and other special occasions.

For events with a fixed date, we recommend ordering well in advance and reviewing delivery estimates before checkout.

Q: Are seasonal decorations safe for children and pets?

A: Safety information varies by product.

Some festive decorations may contain small parts, glass, electrical components, batteries, cords, or other materials that require careful handling.

Please review all product warnings and instructions.

Keep potentially hazardous items out of reach of children and pets, and provide appropriate adult supervision when necessary.

Decorative products should not be treated as toys unless specifically identified and labeled as suitable for that purpose.

Q: How do I care for and store my seasonal decorations?

A: Always follow the care instructions provided with your product.

For many decorative items, these general tips may help:

• Store items in a cool, dry location.

• Keep delicate ornaments in protective packaging.

• Avoid excessive moisture and direct heat.

• Remove batteries from battery-operated decorations before long-term storage, when recommended by the manufacturer.

• Protect fragile items from pressure or impact.

Proper care can help keep seasonal decorations in good condition for future celebrations.

Account & Customer Support

Q: I didn't receive an order confirmation email. What should I do?

A: Please check your spam or junk folder first.

If you still cannot find your confirmation email, contact support@soralumivana.com with the name and email address used during checkout.

Our team will assist you in locating your order.

Q: I haven't received my tracking number. What should I do?

A: Tracking information is usually sent within 1–2 business days after your order has been processed for shipment.

Please check your email, including your spam or junk folder.

If you still haven't received tracking information after this period, contact our support team.

Q: How can I contact Soralumivana?

A: We're happy to help with questions about holiday products, gift orders, shipping, returns, or other shopping-related concerns.

Email: support@soralumivana.com

Customer Service: (701) 969-5304

Response Time: We aim to respond to customer inquiries within 24–48 hours.

Please include your Order Number and Order Email when contacting us about an existing order.

Celebrate Every Season with Confidence

At Soralumivana, we believe every holiday, thoughtful gift, and special celebration deserves a little extra magic.

Whether you're shopping for Christmas decorations, Halloween accents, Easter surprises, seasonal gifts, or festive details for your home, we're here to help make your shopping experience enjoyable.

Soralumivana — Celebrate Every Season.