Terms of Purchase

At Soralumivana, we believe every season brings a reason to celebrate. From Christmas decorations and Halloween accessories to seasonal home accents, festive gifts, and special occasion essentials, we aim to make shopping for life's memorable moments simple, secure, and enjoyable.

These Terms of Purchase explain how orders, payments, seasonal product purchases, shipping-related expectations, and checkout transactions are handled when you shop at Soralumivana.

By placing an order through our website, you agree to these Terms of Purchase, together with our Terms of Use, Privacy Notice, Shipping Policy, Return Policy, and other applicable policies published on our website.

Nothing in these Terms limits any consumer rights that cannot legally be waived.

1. Currency

All transactions on Soralumivana are processed in United States Dollars (USD).

Unless otherwise stated, prices displayed on our website, at checkout, and in order confirmations are shown in USD.

If your payment method or bank account operates in another currency, your bank or payment provider may apply currency conversion rates, foreign transaction fees, or other applicable charges.

Soralumivana is not responsible for fees independently imposed by your bank, card issuer, PayPal, or other payment provider.

2. Accepted Payment Methods

We offer convenient payment options to help make purchasing holiday decorations, festive accessories, seasonal gifts, and celebration essentials easier.

Available payment methods may include:

• PayPal

• Major credit cards

• Major debit cards

• Apple Pay or Google Pay, where available

• Other payment methods displayed during checkout

Payment availability may vary depending on your location, device, payment provider, and checkout settings.

Only payment methods displayed at checkout are available for a particular order.

3. Paying with PayPal

When you select PayPal at checkout, you may be redirected to PayPal's secure payment environment to complete your purchase.

You can generally complete payment by signing in to an eligible PayPal account.

Depending on your location and PayPal's eligibility requirements, you may also be offered a guest checkout option using a debit or credit card.

Guest checkout availability is determined by PayPal and is not guaranteed.

Your use of PayPal is subject to PayPal's applicable terms, conditions, and privacy policies.

4. Paying with Credit or Debit Card

We accept eligible major credit and debit cards through the payment services available at checkout.

To help protect your transaction information:

• Card payments are processed through third-party payment providers.

• Payment details are transmitted using security measures provided by the applicable checkout and payment services.

• Your card issuer may require additional authentication or verification.

• We do not intentionally store full payment card numbers in our ordinary customer records.

Payment processors may handle transaction information according to their own security practices and applicable policies.

If you have questions about a declined payment, authorization hold, or card-related charge, please contact your card issuer or payment provider.

5. Payment Authorization

By submitting an order, you confirm that:

• You are authorized to use your selected payment method.

• Your billing and payment information is accurate and complete.

• You authorize payment for the products and applicable order charges.

• You agree to pay the total amount displayed at checkout, including applicable shipping fees and taxes.

Orders may be placed on hold, declined, or canceled when payment authorization is unsuccessful or further verification is required.

6. Product Information & Seasonal Merchandise

Soralumivana offers a changing selection of holiday decorations, seasonal home decor, festive accessories, thoughtful gifts, and celebration essentials.

Our collections may include merchandise inspired by:

• Christmas & Winter Holidays

• Halloween & Fall Celebrations

• Thanksgiving

• Valentine's Day

• Easter & Spring

• Fourth of July & Summer Celebrations

• Birthdays, Parties & Special Occasions

Product selection and availability may change according to the season, customer demand, and supplier availability.

We make reasonable efforts to provide accurate product descriptions, images, dimensions, colors, materials, and specifications.

However, minor variations in appearance may occur because of lighting, screen settings, manufacturing differences, or product materials.

Customers should carefully review product descriptions and specifications before purchasing, particularly for decorations requiring assembly, electricity, batteries, or specific installation conditions.

Product Safety: Holiday lights, battery-operated decorations, and other electrical or decorative products must be used according to the manufacturer's instructions. Products intended for indoor use should not be used outdoors unless specifically rated for that purpose.

7. Seasonal Product Availability

Many holiday and seasonal products are available for a limited period.

Certain Christmas ornaments, Halloween decorations, seasonal accessories, and specialty gifts may sell out or become unavailable as holidays approach.

Adding an item to your cart does not reserve inventory or guarantee availability.

If a product becomes unavailable after an order has been submitted, we may contact you to discuss available alternatives, cancel the affected item, or issue an appropriate refund.

We reserve the right to limit purchase quantities where reasonably necessary due to inventory constraints, suspected misuse, or product availability.

Product availability displayed on our website may change without prior notice.

8. Order Review Before Purchase

Please review your order carefully before completing checkout.

You are responsible for confirming:

• Product selection and quantity

• Color, size, design, or other available variations

• Personalization details, if applicable

• Shipping address and recipient information

• Billing details

• Contact information

• Shipping charges and estimated delivery information

• Final order total

This is particularly important for gifts and decorations purchased for a specific holiday or celebration.

If you notice an error after submitting your order, contact us immediately at support@soralumivana.com.

We will make reasonable efforts to assist with requested changes before fulfillment begins, but changes cannot be guaranteed.

9. Order Confirmation & Acceptance

After submitting an order, you may receive an order confirmation email.

This confirmation acknowledges receipt of your order request and does not necessarily mean that the order has been accepted or dispatched.

Order acceptance remains subject to successful payment processing, product availability, applicable shipping restrictions, and verification requirements.

We may decline, limit, or cancel an order for legitimate reasons, including:

• Unavailable inventory

• Payment authorization failures

• Suspected fraudulent activity

• Material pricing or listing errors

• Shipping restrictions

• Incorrect or incomplete order information

If an order is canceled after payment has been collected, we will arrange a refund of the affected amount to the original payment method, subject to applicable law.

10. Holiday Shipping & Delivery Expectations

We understand that timing is especially important when ordering Christmas gifts, Halloween decorations, Thanksgiving accessories, and other seasonal merchandise.

Our standard estimated shipping transit time is generally 10–20 business days after order processing and dispatch, unless otherwise stated.

Shipping estimates are not guaranteed delivery dates.

Actual delivery times may vary because of:

• Seasonal shipping demand

• Carrier delays or service interruptions

• Customs inspections

• Weather conditions

• Public holidays

• Incorrect or incomplete shipping addresses

• Other circumstances beyond our reasonable control

Important Holiday Delivery Notice

If you need an item before Christmas, Halloween, Thanksgiving, Valentine's Day, Easter, or another specific occasion, we strongly recommend ordering well in advance.

Delivery by a particular holiday or event date is not guaranteed unless an explicit delivery commitment is provided for your order.

Please review our Shipping Policy for additional details regarding order processing, shipping charges, estimated delivery timeframes, and tracking information.

This section does not exclude any remedies available under applicable law for delayed or undelivered orders.

11. Taxes, Shipping Fees & Additional Charges

Unless otherwise stated, listed product prices may exclude applicable taxes, shipping charges, customs duties, or import-related charges.

Any shipping charges and taxes collected by us will be displayed during checkout where applicable.

Our standard shipping rate is generally $5.99 USD for eligible destinations, although actual rates may vary according to shipping location, product restrictions, and promotions.

International shipments may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Where such charges are not collected at checkout, customers may be responsible for payment upon import or delivery, subject to applicable law.

Please review your final order total before completing payment.

12. Order Modifications & Cancellations

Requests to change or cancel an order must be submitted as soon as possible.

To request a modification or cancellation, please email support@soralumivana.com and include:

• Your Order Number

• Your Order Email

• The specific change or cancellation requested

We will attempt to accommodate requests before the order enters fulfillment or dispatch.

Once an order has shipped, modifications or cancellations may no longer be possible.

If a cancellation cannot be completed before shipment, return eligibility will be determined according to our Return Policy and applicable law.

Any cancellation or handling fees will apply only when properly disclosed and legally permitted.

13. Returns, Refunds & Seasonal Products

Returns and refunds are governed by our published Return Policy and applicable consumer protection laws.

Our standard return request period is 30 days from the date of delivery, subject to the conditions and exceptions described in our Return Policy.

Items generally must be unused, in their original condition, and accompanied by required packaging, accessories, and proof of purchase to qualify for an ordinary return.

Holiday & Seasonal Decorations

The fact that a holiday or seasonal event has passed does not, by itself, create an additional return restriction.

Return eligibility is determined according to the published Return Policy, the item's condition, any clearly disclosed product-specific exclusions, and applicable law.

Decorations that have been used, installed, displayed, or damaged after delivery may not qualify for an ordinary return.

Personalized & Customized Gifts

Personalized or made-to-order items may have additional return restrictions where such restrictions are clearly disclosed and permitted by applicable law.

These restrictions do not eliminate rights or remedies relating to defective, damaged, or incorrectly supplied merchandise.

Damaged, Defective or Incorrect Merchandise

If an item arrives damaged, defective, or different from what was ordered, please contact us promptly at support@soralumivana.com.

Include your Order Number, Order Email, and supporting photos where available.

We will review the issue and assist with an appropriate resolution consistent with our policies and applicable law.

Refund Processing

Approved refunds are generally issued to the original payment method.

Processing times may depend on the payment method, payment provider, and applicable banking procedures.

Please refer to our Return Policy for full instructions.

14. Secure Checkout & Fraud Prevention

Protecting customer information and maintaining a reliable shopping experience are important to Soralumivana.

We use checkout and payment services designed to support secure transaction processing.

To help prevent unauthorized purchases and fraudulent activity, we may review orders or request additional verification.

Verification may involve confirming:

• Order details

• Billing or shipping information

• Payment authorization

• Customer contact information

If an order cannot be reasonably verified, we may delay processing, decline the order, or cancel it where appropriate.

We may also report suspected fraudulent activity to payment providers or relevant authorities when justified and legally permitted.

While reasonable security measures are used, no online transaction system can be guaranteed to be completely secure.

15. Contact Us

If you have questions about holiday merchandise, seasonal product orders, payments, checkout transactions, shipping, cancellations, or refunds, please contact us.

Brand: Soralumivana

Email: support@soralumivana.com

Customer Service: (701) 969-5304

Website: https://soralumivana.com

Company: HONGKONG MAIBANG CO., LIMITED

Business Address:

RM 705, 7/F, FA YUEN COMMERCIAL BUILDING
NO.77, FA YUEN STREET
MONG KOK, HONG KONG

We aim to provide a helpful and responsive shopping experience so you can shop for every celebration with confidence.

Soralumivana — Celebrate Every Season.